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534 larkfield center 707-578-2020 optometry appointments 707-578-4200

Customer Satisfaction

Rx's filled at Sonoma Eyeworks®

Thank you for selecting our office for your eye care. We want to create a lasting relationship that will provide you with the most unique eyewear and service in Sonoma County.

30-day guarantee for the following:

  • Follow-up exam within 30 days
  • One-time remake of lenses at no charge
  • Lens upgrades / patient to pay difference

Sonoma Eyeworks® Rx's filled elsewhere

  • Follow-up exam within 30 days
  • If a lens change is necessary, we will not be responsible for any charges

Cancellations and Refunds

  • Lenses canceled before fabrication will be issued a refund
  • No refund is available when switching from a multi focal to a single focus lens
  • All sales final on close-out items, sunglasses and contact lenses
  • Non-prescription sunglasses are not warranted for scratching or lens cracking
  • Contact lenses cannot be returned if package has been damaged

Returns are subject to a $30 restocking fee

Sonoma Eyeworks® one year limited frame warranty

  • Frame workmanship is warranted for one year from the purchase date, or as described in the manufacturer’s warranty.
  • Any defects in the frame, or parts thereof, will be repaired or replaced at no charge. Shipping costs may occur for manufacturer evaluation.
  • Accidental damage, normal wear and tear, and abuse are not included in the lens and frame warranty.
Caring for your eyewear

Cleaning

  • Do not wipe the lenses with paper products or use ammonia-based cleaners, e.g., Windex
  • Spray both sides with the lens cleaner and wipe with cloth provided

Daily care and Storage

  • Always remove your glasses using both hands to avoid stretching out the frame
  • Store your eyewear in the case provided and protect from heat
  • Heat will damage lenses, causing frames to shrink and warp which is not repairable

For your comfort

  • It is normal for glasses to deteriorate from ordinary use.
  • To extend the life of your eyewear, come in frequently for maintenance.

Thank you for selection our office for your eye care. We want to create a lasting relationship that will provide you with the most unique eyewear and service in Sonoma County.

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