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CUSTOMER satisfaction

Thank you for selecting our office for your eye care. We want to create a lasting relationship that will provide you with the most unique eyewear and service in Sonoma County.

Rx’s filled at Sonoma Eyeworks®

45-day guarantee for the following:

  • Follow-up exam within 45 days
  • A one-time remake of lenses at no charge
  • Lens upgrades/patient to pay the difference

Sonoma Eyeworks® Rx’s filled elsewhere

  • Follow-up exam within 45 days
  • If a lens change is necessary, we will not be responsible for any charges
  • Frames purchased and taken outside for lens fabrication and insertion are not warranted if damaged

Cancellations and Refunds

  • Lenses canceled before fabrication will be issued a refund
  • No refund is available when switching from a multi-focal to a single-focus lens or when restyling to a lesser expensive frame
  • All sales final on close-out items, sunglasses, and contact lenses
  • Non-prescription sunglasses are not warranted for scratching or lens cracking
  • Contact lenses cannot be returned if the package has been damaged

Caring for your eyewear

Cleaning

  • Do not wipe the lenses with paper products or use ammonia-based cleaners, e.g., Windex
  • Spray both sides with the lens cleaner and wipe with the cloth provided

Daily care and Storage

  • Always remove your glasses using both hands to avoid stretching out the frame
  • Store your eyewear in the case provided and protect it from heat
  • Heat will damage lenses and cause frames to shrink and warp, which is not repairable.

For your comfort

  • It is normal for glasses to deteriorate from ordinary use
  • To extend the life of your eyewear, come in frequently for maintenance