CUSTOMER satisfaction
Thank you for selecting our office for your eye care. We want to create a lasting relationship that will provide you with the most unique eyewear and service in Sonoma County.
Rx’s filled at Sonoma Eyeworks®
45-day guarantee for the following:
- Follow-up exam within 45 days
- A one-time remake of lenses at no charge
- Lens upgrades/patient to pay the difference
Sonoma Eyeworks® Rx’s filled elsewhere
- Follow-up exam within 45 days
- If a lens change is necessary, we will not be responsible for any charges
- Frames purchased and taken outside for lens fabrication and insertion are not warranted if damaged
Cancellations and Refunds
- Lenses canceled before fabrication will be issued a refund
- No refund is available when switching from a multi-focal to a single-focus lens or when restyling to a lesser expensive frame
- All sales final on close-out items, sunglasses, and contact lenses
- Non-prescription sunglasses are not warranted for scratching or lens cracking
- Contact lenses cannot be returned if the package has been damaged
Caring for your eyewear
Cleaning
- Do not wipe the lenses with paper products or use ammonia-based cleaners, e.g., Windex
- Spray both sides with the lens cleaner and wipe with the cloth provided
Daily care and Storage
- Always remove your glasses using both hands to avoid stretching out the frame
- Store your eyewear in the case provided and protect it from heat
- Heat will damage lenses and cause frames to shrink and warp, which is not repairable.
For your comfort
- It is normal for glasses to deteriorate from ordinary use
- To extend the life of your eyewear, come in frequently for maintenance